Returns, Exchange & 7-Day Cover

1. Check your order on delivery day

We test every item before dispatch, but please check your order as soon as it arrives:

• Test it. Switch it on and make sure it works.
• Check the box. Make sure every part and accessory listed for the product is there.
• Look for damage. Check for cracks, dents or broken parts.

If anything is damaged, missing or not working, message us the same day with photos or a short video and we'll sort it out.

Please note: once delivery day has passed, we can't accept claims for damage from delivery or for missing parts. That's why checking on the same day matters.

2. Our 7-Day Cover

For 7 days from the day you receive your item, we've got you covered, even when the problem isn't from us.

Factory faults

• If your item develops a fault that comes from the factory, we'll exchange it or repair it.
• We pay for delivery both ways.
• Example: your new mic starts making a crackling sound, or stops working the way it should. Send it in, we test it, confirm the fault, and exchange or fix it.

Packaging errors from our side

• If something went wrong because of how we packed or sent your order, we fix it or exchange it.
• Again, we pay for delivery both ways.

Damage from use

• Within 7 days, we'll repair it for you free of charge, even when the damage didn't come from us. Examples: a power surge damaged your light, your stand fell, or something broke while you were using it.
• In these cases you cover the delivery cost to and from our store.
• If the repair needs a replacement part, we'll tell you the cost first and only go ahead with your OK.
• This repair is our promise to look after you. It doesn't mean we caused the damage.

3. What's not covered

• Change of mind. We can't exchange or take back an item because you no longer like it or want a different one. Not sure what to buy? Chat with us before you order, or book a consultation.
• Delivery damage or missing parts reported after delivery day (see section 1).
• Claims made after 7 days. You still get our after-sales support (see section 6).

4. How to make a claim

1. Message us on WhatsApp at +234 903 112 6247 with:
   • your order number or name
   • a short description of the problem
   • photos or a video showing the issue.
2. Send the item to our store with all its parts and accessories, in its original box if possible:
   • Abuja: Shop 30, Moscow Underground, Wuse 2, Abuja.
   • Lagos or other states: we'll tell you the best way to send it.
3. We test it. We check the item and confirm the problem.
4. We fix it or exchange it, based on what we find (see section 2). Then we send it back to you.

5. Exchange rules

• We need the item first. We don't send a replacement until we've received and tested the item you're returning. This protects every customer and keeps our process fair.
• Return it complete. Please include every part and accessory that came with it.
• Same or similar item. Exchanges are for the same product. If it's out of stock, we'll offer you a similar item.

6. After 7 days: after-sales support

After the 7-day cover ends, we're still your plug:

• We'll help you troubleshoot over WhatsApp.
• We'll guide you through setup and fixes.
• If something needs repair, we'll point you to the right repair option.

Our setup guides on the website and on Instagram (@creators_plug1) also cover most common questions.

7. Questions?

Chat with us on WhatsApp or visit our Abuja store at Shop 30, Moscow Underground, Wuse 2, Abuja.